Processes exist in every organization.  It’s simply part of human nature to strive to routine.  Having routines avoids stress. Processes can be formal or informal, standardized, or strictly individual, everybody doing the same type of task in his or her own way.

Changing the processes is the most important lever you have for improvement.

Organizations should seek to formalize and standardize processes, while keeping enough flexibility to react to changing circumstances.  IT organizations are no exception.  Consider every staff member having his own programming standards, documentation guidelines or resource management.

There are a set of common processes every organization must have in place to develop and/or maintain IT solutions. For lager organizations, these will be separate processes with segregation of duties, smaller organisations will have these processes combined, having staff members taking on different roles.

These processes are divided in strategic, tactical, and operational levels. Depending on the type of organization, the processes are required to be more formal or less formal.

Examples of Strategic processes

Examples of Tactical processes

  • Project Management
  • Capacity Management
  • Change Management

Examples of Operational Processes

  • Service Request Management
  • Problem Management
  • Continuity Management

Related to every process are the goals the process has to achieve, preferably related to business goals, the stakeholders, constraints, and metrics.
There are frameworks that can be used for reference. Some describe what has to be achieved, but not how this can be done. Other frameworks offer more practical guidance.

By using standard frameworks as reference and combining this with our own hands-on experience, CDI-Partners can help with:

  • Streamlining your existing processes
  • Implementation of lacking processes
  • Contribute to the content of these processes:
    • write policies
    • accompany RFI-RFP
    • develop sourcing strategy

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