Get your customer in the driver’s seat

GET YOUR CUSTOMER IN THE DRIVER'S SEAT Wouldn’t it be great to have an IT department that worked on the right projects, delivered on time and within budget, with all the original functionality still in scope and implemented software without major bugs? When I ask people in a professional setting about their experience [...]

By |2017-06-13T13:15:10+01:00April 25th, 2017|Culture, Processes|

Flexible Standardization

FLEXIBLE STANDARDIZATION “I’m not supposed to do this, but I’ll help you.” If, like me, you work with processes, you tend to pick up what people say about the way they are supposed to work. The quote comes from a very sympathetic customer service agent who got us new boarding passes. We were [...]

By |2017-06-13T13:17:10+01:00March 20th, 2017|Culture, Processes|


INNOVATION Business-IT alignment boosts innovation, but there’s an important exception you really want to know about. Having your Business and IT aligned, has a huge impact on the return on your IT-investment. As IT reinforces not only the business processes and products, but also the planned changes in business processes and products, every Euro [...]

By |2017-06-13T13:44:59+01:00February 22nd, 2017|Organizational Model, Processes|

Project Selection

PROJECT SELECTION Project Selection is an important part of Project Portfolio Management (PPM). It is sometimes called Pipeline Management. Other sub processes of PPM are Resource Management, Change Control and Risk Management. A lot of companies struggle with making choices in which projects to invest. Resources are limited. And even if this wasn’t the case [...]

By |2017-02-22T14:54:30+01:00January 16th, 2017|Processes|
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